Ludo Queen privacy and online data deletion

Effective 15 October 2026. iOS online release, version 1.0. Developer: AppioSmart. Contact: developer@appiosmart.com.

Offline and online play

Offline computer and local games save your chosen name, cosmetics, settings, local results, coins, stars and Daily Bonus progress on your device. Offline saves are separate from your online balance. A previously saved custom portrait stays on the device; the online guest payload does not upload its image.

Online play creates a guest player identity. The app sends your chosen display name, avatar/cosmetic selections, generated installation identifier, guest player identifier, authentication information, acceptance of the online player policy, matchmaking choices and game actions to our game server. The server stores guest profiles, hashed authentication tokens, online balances, matchmaking records, match states/events and reward records to operate authoritative multiplayer, reconnect players, prevent duplicate rewards and secure the game. A generated installation identifier identifies this app installation, not your phone's advertising ID.

What other players see

Players at your table receive your chosen display name, avatar/cosmetic choices, guest player identifier and game moves/results. Choose a nickname and avoid including your real name or contact details. Server-controlled opponents are identified as robots. No email/password or social login is required to play. This release has no player chat or live voice feature.

Online player rules, reports and blocking

Before entering online play, players accept the current online player rules. Use a nickname without hateful, sexual, threatening or insulting content. Do not harass other players, share personal contact information, cheat or misuse the service. We may restrict accounts that violate these rules.

During an online game, open the game action menu and choose Player safety to report or block a human opponent. After returning from the match, Settings > Help > Player safety also offers the last match's opponents during the current app session. A report sends the reporter and opponent guest IDs, match ID and a structured objectionable-name-or-behavior reason. The server records the reported name and review status privately for our moderation team; reports are not shown to other players. Reports expire after 90 days. Blocking stores the two guest IDs, hides the blocked name on your device and excludes that pair from future matchmaking after server confirmation. It does not end the current game or alter rewards. Blocks remain until the related guest profile is deleted.

Services, permissions and security

Game requests use HTTPS and live match connections use WSS. Our hosting providers process data to run the service. We do not sell user data or use it for advertising. This release has no advertising, third-party analytics, real-money purchases or cash prizes. Voice chat is not offered and no voice recordings are collected. The release does not request microphone, camera, contacts or location access. Bundled engine libraries support rendering, networking and performance; this release offers no voice-chat feature.

Retention

Guest profiles, online balances and associated game history are retained to provide the online service until a verified deletion request is fulfilled. Access credentials expire after 30 days and refresh credentials after 90 days under the current configuration. Expiry of a credential does not delete the guest profile. Completed shared game records can remain after deletion with the deleted guest's name, profile choices and original guest identifier removed, to preserve other players' results and reward consistency. These de-identified records are not mapped back to the removed guest profile.

Request deletion of your online guest profile and data

In the app, open Settings > Help > Delete online data > Request deletion. Review the confirmation and choose Request deletion, or Cancel to keep your account. The request is sent directly to our server using your saved guest session; no email, phone call or support conversation is required. We store the guest ID, a one-way ownership proof, request time, deadline and status. The app saves an unguessable request receipt so you can return to the same screen and choose Check status.

We process requests within 7 days after submission, once any active game or matchmaking queue finishes or is cancelled. Our deletion operator checks pending authenticated requests every 15 minutes and applies transactional removal during an empty game queue. We remove the guest profile, sessions/installation information, online wallet, associated blocks and that guest's matchmaking records, and remove identifying information from shared completed match/event/reward and moderation records. Your online balance and profile cannot be restored through the game. Offline saves remain on your device unless you remove them separately. Backup restoration must honor fulfilled deletion requests before data is put back into service.

After fulfillment, the status receipt says completed. Its server record has no guest ID, name, authentication proof or link back to the deleted profile, and expires after 90 days. The app can clear the old online session after confirming completion. A receipt only reveals request status, never the player's identity or game data. Keep it private. Internet access is required to submit or check a request; a network error is shown without claiming success.

If you have already uninstalled the app or lost access, you can optionally email developer@appiosmart.com with any guest ID you previously saved. We help verify ownership before processing a support request. Do not send passwords or raw session/refresh tokens. This optional recovery/support route does not replace the direct in-app request.

Local data, website and support

Removing the iOS app and its data removes its local saves. Offloading an app can preserve data. Device backups follow your device/platform settings; the game does not provide cloud synchronization of offline saves. Opening policy or support links opens your browser. The website host receives ordinary connection information such as IP address, requested page, browser information and request time. The AppioSmart product/support website uses its hosting server for delivery, security and troubleshooting, without advertising or analytics scripts. Its current web logs rotate daily with up to 14 retained rotations.

When you email support, we receive your email address and information you choose to include, such as device details or screenshots. Send only what is needed. We retain correspondence as needed to respond, follow up, protect the service and meet applicable obligations; contact us to request access, correction or removal.

Audience and changes

The iOS release provides free online matches with no coin entry fee, wagering or pooled stakes. Coins and stars are earned game rewards with no cash value and cannot be purchased, transferred or redeemed for money. Online play is intended for ages 13 and above. Refer to the App Store listing for the current distribution age rating. It is not directed at children under 13. Contact developer@appiosmart.com if you believe a child has supplied personal information. We will update this page when the game's data practices change. For privacy questions, support or deletion requests, contact developer@appiosmart.com.