Ludo Queen · official support
Let's get you playing.
Help for Ludo Queen online and offline play.
Contact AppioSmart
Email developer@appiosmart.com for game help, bug reports or privacy questions.
Include your app version, iPhone/iPad model, iOS version and the steps leading to the problem. A screenshot can help. Please do not send passwords or unnecessary personal information.
Game help
How do I start a Ludo match?
Choose VS Computer to play against the computer, or Local Multiplayer to play together on this device. Follow the setup choices, then hold the dice cup to shake and release to throw. Tap a movable token after rolling.
Where can I read the rules?
Use How to Play on the main menu, or open Settings, Info & help, then How to Play. The rules cover opening tokens, safe spaces, captures, finishing and teams.
How do I change my board, dice or tokens?
Open Customize or Inventory from the main menu. Choose your cosmetics before the next Ludo match. Settings also lets you adjust music, sound effects, vibration, reactions and movement speed.
Do I need internet or an account?
Computer and local games work offline. Play Online needs internet and creates a guest identity after you accept the online rules. Clearly labeled robots can fill the table when players are unavailable. There is no chat or voice. Privacy and support links need a connection.
How do Daily Bonus and coins work?
Open Daily Bonus on the menu or use the wallet plus button. A claimed bonus cannot be claimed again that day. Coins and stars are virtual rewards with no cash value. Local rewards and server-managed online coins are separate. Online tables may use earned virtual stakes; there are no real-money purchases or cash prizes.
Where is my progress saved?
Profile details, preferences, rewards and local statistics are stored on your device. Deleting the app and its data can remove that progress. Online guest identity, balance and match records are stored on our game server separately from local progress.
How do I remove local data or request privacy help?
Removing Ludo Queen and its data through iOS removes the device's local copy; offloading can retain data. Device backups follow your device settings. For online guest deletion, open Settings > Help > Delete online data > Request deletion. Review and confirm the request directly in the app; no email is required. Return to Check status for the receipt and completion confirmation. Requests are processed within 7 days, after active games finish. Guest personal data is removed and shared history is de-identified. To request help with information you sent to support, email us. See the privacy policy for details.